Returns
General Return & Exchange Guidelines
- We accept returns for both defective and non-defective products.
- To be eligible for a return or exchange, the item must be in its original condition, unused, and undamaged.
- All returns and exchanges must be requested within 30 days of receiving the item.
Reporting Product Issues
- Any issues with the product must be reported via email within 72 hours of delivery.
Return Process
- Returns can be shipped or dropped off at the following address:
80 Barbados Blvd, #7, Scarborough, ON, Canada, M1J 1K9
- Return shipping fees must be covered by the buyer—no exceptions.
Refund Processing
- Refunds will be processed within 7 days of receiving the returned item.
- 15% restocking fee of the product price will apply to all returns.
- Shipping cost will be deducted from the refund amount.
Warranty Policy
- Warranty Exclusion: The warranty will be void if the catalytic converter substrate is melted or broken, as this results from vehicle issues rather than a defect in the converter itself.
Non-Refundable Fees
- Shipping and handling fees are non-refundable.