Payments
- For local pickups, please notify us by phone at least one hour before arrival.
- For shipped orders, we accept all major card types and payment methods supported by Shopify.
Shipping
- Shipping quotes: Contact us in advance for a shipping cost estimate.
- Processing time: Orders ship within 1-2 business days after payment is received.
- Carriers: We ship via UPS, Canpar, Purolator, and Canada Post to Canada and the U.S.
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Delivery times:
- Within Canada: Typically 1-3 business days.
- To the U.S.: Usually 5-7 business days.
- Local pickup option: Customers in the Greater Toronto Area (GTA) can pick up orders for free at our Toronto warehouse.
- P.O. Box restriction: We do not ship to P.O. Boxes; a physical address is required for every confirmed order.
- Additional Charges: Buyers are responsible for any additional tariffs, surcharge, import duties, or customs fees imposed under new U.S. government regulations. These charges are not included in the item or shipping price and must be paid directly by the buyer.